Refund & Replacement Policy
All Sales Final
Phantom Rings are custom–programmed with the wallet address you provide and cannot be re-sold or reused. For that reason all sales are final once the ring passes our test-transaction check and leaves our facility.
Damage on Arrival (DOA)
If your ring arrives physically damaged or the included micro-payment test fails, email support@phantom-ring.com within 7 days of delivery and attach:
• your order number
• clear photos of the damage
• screenshot or TXID of the failed test
Verified defects will be repaired or replaced at no cost. We do not issue cash refunds.
Sizing & Address Errors
We cannot refund or replace rings that
• were ordered in the wrong size, or
• were programmed with an incorrect / incompatible wallet address supplied by the buyer.
Return Shipping for Approved Replacements
If a replacement is approved, we will email you a prepaid return label. Ship the defective ring back within 14 days; after inspection, we will program and dispatch a replacement.
Reprogramming or Tampering
Any user reprogramming, physical alteration, or attempt to resize the ring immediately voids all replacement eligibility.
Contact
Questions about this policy? Email phantomringnfc@gmail.com